Online Dispute Resolution - Here to Stay?

With the Coronavirus crisis severely curtailing the practice of law in courthouses across the country, many are turning to settling cases using readily available technology. Mediations have been conducted by Zoom, GoToMeeting and Skype, as well as telephone and text. There is no barrier to attending using off-the-shelf equipment and simple apps available for download. Though we have utilized these methods before the COVID-19 pandemic, it was usually due to the unavailability of a party in person and to enable remote attendance at a mediation conference. Because trial dockets across the country are now in disarray, mediation of pending cases provides the soonest means of self-determining an outcome to cases. Online Dispute Resolution or ODR solutions can be accessed from the comfort of your couch-- talk about social distancing! As with traditional mediation, online mediation allows the mediator to adapt the process to address the particular needs of parties. Caucuses are still possible, ensuring confidentiality and candor in negotiation. As these participants can attend from their businesses or homes, there are reduced costs and less time expended overall in convening the process. Access problems are no longer an issue with the use of cell phone applications widely available for devices of all stripes with the most popular communication platforms in the marketplace. Some will say there are disadvantages to not being in person, such as the ability to read the room or to poke your head into a caucus for a "Would you, could you?" Of course, there is a 3,000 year tradition of face-to-face mediation, but that doesn't mean ODR cannot be effectively employed in many types of cases. Whether a settlement is reached or not, much is still learned by parties and counsel through the exercise. We shall see what the future of this uncertain time holds and it will eventually pass, but it is likely ODR will be adopted by many a dispute resolver and their clients. Stay healthy out there!