Mediation Magazine Article

So pleased to be published in this month's Mediation Magazine, a new offering from the American Arbitration Association (AAA). Mediation Magazine features a diverse range of articles and other media, including commentary on emerging trends in domestic and international mediation, case studies and lessons learned, interviews with thought leaders, innovations in mediation process design, research summaries, ethical considerations, and cross-cultural perspectives. It also offers practice-oriented content such as negotiation techniques, mediator toolkits, and dispute system design strategies. According to AAA, articles are written by leading voices in the field—practicing mediators, legal professionals, academics, and dispute resolution experts—and are complemented by interactive features such as videos to enrich engagement and accessibility. Published continuously throughout the year, Mediation Magazine aims to inform, inspire, and connect professionals committed to advancing effective, fair, and forward-looking mediation practices globally. I serve on the national panels for AAA commerical mediation and arbitraion. Though the now hundred-year-old non-profit organization has arbitration in the name, it maintains a robust mediation program. There is a growing prevalence among those drafting business contracts of including clauses requiring mediation as a precondition to initiating a lawsuit or arbitration. Disputes arising from contract obligations can be complex, technical, and even structural. Issues regarding the formation, interpretation, or enforcement of obligations invite evidentiary disputes over the circumstances surrounding the making and performance of the subject agreement. Most disputes result from the breakdown of a relationship, so I thought I'd expound on what happens in business cases and give some practical perspectives. Commercial mediators are able to ascertain the root cause of that breakdown and often help parties self-determine the outcome and avoid going to court or arbitration to get a resolution. See more here-- https://mediationmagazine.adr.org/practical-perspectives-on-commercial-mediation/

Future of AI in ADR

For Mediation Week 2025, I will recount my observations from attending the American Arbitration Association's (AAA) Future of Dispute Resolution Conference in New York, dealing with the advent of Artificial Intelligence (AI). Taking place at Cardozo Law School in conjunction with the International Institute for Conflict Prevention and Resolution (CPR) and sponsored by the Practising Law Institute (PLI), this dynamic conference with Alternative Dispute Resolution (ADR) professionals, lawyer advocates, in-house counsel, programmers and developers explored how AI is transforming arbitration, mediation, and online dispute resolution (ODR). Legaltech innovators, institutional leaders and practitioners had quite interactive debates, a live demonstration of AAA's upcoming AI-trained construction arbitration product being launched next month (still requiring human oversight), and some real-world case studies. Humans are not being replaced, rather augmented in their skills and time management. Experience in the field cannot be simply replaced by machine, though AI's influence on dispute prevention cannot be understated. It will impact process, integrity, ethics and certainly case resolution outcomes. At the conclusion of the program, online dispute resolution pioneer, Colin Rule, opined that AI was really better suited as a tool to help both parties and neutrals in mediation, moreso than arbitration. The Future Dispute Resolution New York Hackathon the following day was hosted at AAA in Manhattan and included the Wolters Kluwer Arbitration digital experience team. This collaborative workshop paired neutrals with staff technologists and coders. Guided by product designers, engineers, and user experience (UX) experts, we collaborated forming interdisciplinary teams to identify practical pain points in the dispute resolution lifecycle and to rapidly prototype technology solutions from dispute prevention alerting tools to court service portals for self-represented entrepreneurs. Building on the success of the Future Dispute Resolution Hague Hackathon, our teams brainstormed in the morning and developed next-gen ADR demos in the afternoon, aiming to make dispute resolution processes faster, more equitable, and less expensive. The presentations from nine teams at the end of the day were quite impressive, given the compressed time to develop apps. Our team created "NeutralLens" an AI product for more efficiently distilling document submissions. For accuracy, our team utilized a Retrieval Augmented Generation (RAG) an AI framework that enhances a large language model (LLM) by allowing it to retrieve relevant information from an external knowledge base to produce more up-to-date and trustworthy responses. It was all very inspiring and we hope will lead to a better experience for those utilizing ADR to get better access to justice outside the court system. See more here-- https://go.adr.org/2025-future-of-dispute-resolution-hackathon and https://www.adr.org/news-and-insights/ai-in-construction-disputes/