Spotify Payola Case to Arbitrate

Spotify was sued in federal court by a user alleging playlists and recommendations are shaped by undisclosed pay-for-play arrangements and hidden commercial incentives. The streaming service moved to compel arbitration because it provided a conspicuous notice of its current terms of service by email and by an in app pop-up, both of which contained a hyperlink with the opportunity to review the applicable arbitration agreement. Spotify's terms of use contained a mandatory arbitration clause and class action waiver. Spotify's terms also said it may make changes and that,“[i]n some cases, we will notify you in advance, and your continued use of [Spotify] after the changes have been made will constitute your acceptance of the changes.” Terms further provided that “[i]f Spotify makes any material change to the Arbitration Agreement..., you may reject any such change by sending us a personally signed, written notice of your decision to opt out of those changes” by email within 30 days. Plaintiff continued to use Spotify after receiving both notices and did not opt out of changes to the arbitration agreement. Plaintiff then upgraded her Spotify account to the paid subscription service and began receiving downloadable receipts that contained hyperlinks to the operative Terms of Use each billing cycle. The presiding judge found that under the Federal Arbitration Act (FAA), 9 U.S.C. § 4, “a district court must enter an order to arbitrate upon being satisfied that the making of the agreement for arbitration or the failure to comply therewith is not in issue.” A court considering whether to compel arbitration pursuant to a purported arbitration agreement must decide: “(1) whether there exists a valid agreement to arbitrate at all under the contract in question and if so, (2) whether the particular dispute sought to be arbitrated falls within the scope of the arbitration agreement.” Applying ordinary contract law principles, courts routinely uphold “‘clickwrap’ (or‘clickthrough’) agreements, which require users to click an ‘I agree’ box after being presented with a list of terms and condi-tions of use” “for the principal reason that the user has affirmatively assented to the terms of agreement by clicking ‘I agree.’” Therefore, Judge John G. Koeltl of the Southern District of New York issued an order granting Spotify’s motion to compel arbitration and dismissing the class allegations with prejudice. See more here-- https://tinyurl.com/bddrkhf2 and https://tinyurl.com/m98eu8na

Did The Mouse Give Arb a Black Eye?

Recent stories of a wrongful death case that Disney sought to arbitrate through a clickwrap-type agreement from its streaming service have caused an uproar. After a media frenzy, Disney relented yesterday, waiving arbitration and stating: "'We strive to put humanity above all other considerations. With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss.'” Though Disney has withdrawn its motion to arbitrate and will proceed in Orange County Circuit Court, those legal clauses still exist across Disney’s platforms, including on its streaming services and park entrance tickets. For instance, when you create a Disney+ or ESPN+ account, you also agree to the Walt Disney Company’s Terms of Use that include waiving a jury trial. Disney said it was defending against the attempt to include them in the lawsuit against a restaurant, an Irish pub inside Disney Springs where the decedent dined, at the shopping complex Disney leases to other companies. The lawsuit alleges it was billed on Disney’s website as having allergen free food and that the waiter then “'guaranteed'” that the food was allergen-free. The patron, a physician, later died from anaphylaxis, even after self-administering an EpiPen. Arbitration was sought based on an older Disney+ subscription, as well as use of the company's website in 2023 to buy theme park tickets. These headlines, combined with the recent controversy over Olympic gymnastics medals, seemingly gives pause to those that would otherwise utilize an ADR process that often leads to faster outcomes with less associated costs and finality in deciding disputes. See more here-- https://tinyurl.com/35dva36a and https://tinyurl.com/nhkbkrrm and https://shorturl.at/6qU3C (image via Deviant Art)